Remote Infrastructure Management

Businesses today face numerous challenges to effectively optimize their IT infrastructure operations and deliver improved service levels and ROI to meet the demands of their business-users. More and more companies are turning towards Infrastructure Management Service as the answer to this need.

Remote Infrastructure Management services consist of remote (outside the physical premises of an organization’s facilities) monitoring, administration and management of the various IT infrastructure components and taking proactive steps and remedial actions to sustain and improve the QOS (Quality of Services). The Remote Monitoring and Management is performed through our global delivery model from Ikas’ Operations Management Center. Our skilled staff monitor and manage the infrastructure, ensuring the highest service levels.

Ikas’ Global delivery model with our proprietary ‘5th Dimension’ Methodology and Quality processes provides organizations more flexibility and control over their IT infrastructures at lower costs and higher quality.

Ikas’ RIM Practice

Global Remote Infrastructure Management combined with advanced security technologies has become an accepted practice because of increased globalization as enterprises seek innovative methods to optimize their infrastructure operations 24x7 across the globe at reduced costs with increased efficiencies.

Ikas understands the RIM requirements of the enterprises. Our services have a strong focus on Security, Networks and ITIL compliance combined with the advanced processes and tools along with a mature Global Delivery Model.

Ikas’ RIM supports multiple monitoring processes and tools through which we securely and effectively manage enterprise environments including servers, databases and devices remotely. Our skilled engineers do proactive problem identification and resolution along with root cause analysis and reporting which helps in identifying, escalating and fixing potential problems before performance is affected.

Our Approach

At Ikas, we work closely and collaboratively with you, so that we thoroughly understand your requirements. We then provide RIM solutions that deliver tangible value to your enterprise. We listen to your ideas, delve into your concerns, and consider every aspect of the problem - from the underlying business goals, to the importance of change management, to the merits of various technologies. Our RIM solutions and services are aimed at moving your business forward and yielding a measurable return on investment.

We give you a commitment regarding the time and money required to complete each job with a focus on customer satisfaction, carefully delineating the value you will receive.

Delivery Model

Our rigorous and mature project management and engagement processes enable us to deliver robust services to our clients, on time and within budget. We combine an innovative delivery model, quality leadership, and processes to take the surprise out of projects. We are committed to continuous improvement and meeting or exceeding the requirements of our clients. To ensure the highest possible quality we have devised a Quality Management Process that emphasizes problem prevention rather than problem correction.

This Quality Management Process integrates our quality approach throughout the software development life cycle, thereby ensuring that quality is built in as development progresses.

Our Impact

We constantly strive for customer impact. It is one of our core values. As a business-driven software solutions provider, we seek to demonstrate the impact of our work through rigorous ROI analysis and business justification.

In many of our engagements we have worked for clients on flexible fee arrangements, where appropriate, thereby sharing more fully both the risk and the upside of our work. Some of these client relationships have become so aligned that we have actually created a very close partnership. We strive for more than just short-term economic impact for our customers.

We seek to provide long lasting value by way of knowledge transfer and client capability building, and of course, through flexible, future-proofed technology and integration architectures and solutions.

Better ROI on IT investments.
Resource Optimization for increased business value.
Reduced Total Cost of Ownership (TCO)
Improved Service level Management